Online booking terms
Payment details
A non-refundable deposit of £250 - £1000 will be required on booking. Once full rental has been received, this deposit will then be held as a refundable security deposit that we hold against damages and any liabilities.
Full rental is due 7 days prior to arrival. Please note that your original deposit does not count towards your full rental.
Payment can be made the following methods
Credit Card/Debit Card, please note a 2.5% charge for credit cards or 50p charge for UK debit cards.
Bank payments:
Account Name: To Destiny Scotland Ltd. Client Account
Sort Code: 40-20-44
Acc number: 61617508
IBAN: GB43MIDL40204461617508
BIC: MIDLGB2111M
Check in time: Between 4pm – 6pm
Check out time: Between 10am – 11am at the latest. (Check outs after 11am will be charged at £20ph)
Please note that if you arrive after 6pm you need to make special arrangements to collect keys.
All arrivals after 8pm will be charged a £25 late arrival fee to be paid before or on arrival.
Please get in touch a week before arrival to confirm arrangements for key collection.
Please note that by payment of initial deposit you agree to our terms and conditions listed below:
Holiday let Terms and Conditions
Destiny Scotland Group acts as an agent for the landlord. The contract is between the guest and the landlord, whose details can be found on the booking confirmation.
The guest acknowledges notice that the property is one to which Section 12(2) and
Paragraph 8 of schedule 4 of the Housing (Scotland) Act 1988 applies whereby the guest has the right to occupy the flat for the purpose of his/her holiday only and whereby there will be no security of tenure within the terms of the said Act.
The guest agrees to use this property solely for the purpose of a private holiday residence for the maximum of people shown on the booking correspondence and agrees not to:
• use the property for any improper, illegal, or immoral purposes
• to sub-let the property
• cause (nor allow any guests or visitors to cause) any nuisance, annoyance or disturbance to neighbours, or to the Landlord, or to the Landlord’s agent
• smoke or allow smoking in the property
• keep pets in the property.
Failure to comply with the requirements above will result in the agreement being terminated.
Destiny Scotland Group accepts no responsibility for the accuracy of the description of the property. The landlord has verified the description including all facilities in the property and holds full responsibility to ensure these work at all times during the tenancy. Destiny Scotland Group will not get involved in any dispute between the tenant and landlord. It is up to the tenant and landlord to agree any compensation between the two parties if the agreement is not upheld by either party. If there is no satisfactory resolution a 3rd party arbiter will be appointed and the costs apportioned between the two parties to the agreement.
This Agreement will be governed by and construed in accordance with the Law of Scotland and the parties submit to the jurisdiction of the Scottish Courts.
Deposit
A non-refundable deposit will be taken at the time of booking. The remainder of the payment is due 7 days before arrival. If arrival is less than 7 days from booking the full payment is due when the booking is confirmed.
Damages
The Guests will pay a refundable damages deposit stated in the booking correspondence to the Company on taking entry to the property; the preferred method of payment is debit/credit card. The Guests in doing so give permission for the costs of any damages (as after defined) to be charged to their debit or credit card without prior recourse to them on the understanding that, as soon as is reasonably practicable, this will be notified to them by the Company.
The guest agrees to repair, replace or pay for any items damaged through neglect, misuse, or carelessness on the part of the guest or any visitors to the property.
When damage occurs, either by negligence or deliberate action of a guest, the guest agrees to indemnify the Landlord against any associated losses, including lost income and the sourcing of alternative accommodation should that be required.
The guest will notify the Landlord of any repairs which are necessary and allow the Landlord or Landlord’s agent access to carry out repairs.
The damages deposit will be refunded without interest to the Guests within 21 days of their vacation of the property, under deduction of all reasonable costs for remedying any damage to the property or the contents thereof incurred by the Company on behalf of the owner as a result of the actions of the guests. This includes the reasonable cleaning costs in the event that the property is left in a dirty or very untidy condition.
Cancellation
If a cancellation is received within 4 weeks of the start date, payment in full is due, unless the property is re-let for the period. Should the property be re-let for a reduced fee, the guest will be liable to pay the difference between the original agreed payment and the reduced fee for the re-let. An administration charge of £25 will be made for cancelled bookings. It is recommended that guests take out cancellation insurance.
Check in & Check out
The property will be available between 4pm and 8pm on the start date unless a separate agreement is reached. Arrivals outside these times will be subject to a surcharge. All arrival times must be pre-arranged. The way in which the keys will be delivered or collected will be agreed when the final payment is received. Please get in contact if you have not been made aware of key collection arrangements.
The property shall be vacated by 11:00am on the departure date unless a separate agreement is reached. Keys will be returned in accordance with arrangements made when the keys are provided. If you have not been made aware of arrangements please call the office during office hours the day before departure to confirm.
Smoking policy
Smoking is not permitted in any of our apartments. If any evidence of smoking is found in the premises a £150 fine will be held back from your deposit.
Vacating the premises
The property shall be left in a clean and tidy state. Rubbish should be disposed of as explained in the instructions within the property. If no instructions have been left, please call our office to find out what arrangements should be made.
An excess cleaning charge will be applied should it be required.
If for unforeseen circumstances a property becomes unavailable for a confirmed booking, then the guest must be informed as soon as possible. The landlord, or their representative, must offer the guest similar or higher standard accommodation. If this alternative is unacceptable to the guest, the guest is then entitled to a full refund of monies paid to date. The landlord’s liability is limited to monies paid to date.